MedeFile is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.MedeFile.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact Kevin Hauser at MedeFile International 301 Yamato Road, Suite 1200 Boca Raton, FL 33431 or (888) 241-0800. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint&url=
TRUSTe will then serve as a liaison with us to resolve your concerns.
Personal Information We Collect
Contact Information such as name, email address, mailing address and phone number. We also collect billing Information such as credit card number, and billing address.
We collect information in three distinct areas:
- (1) Registration
- (2) Member Profile
- (3) The Digital Health Profile.
We also collect information that you voluntarily provide to us through responses to surveys, questionnaires and through your use of information storage facilities on our sites. MedeFile is a service that allows you to view personal health information on a voluntary basis on servers maintained by MedeFile or on its behalf. MedeFile is structured to allow access only by means of a sophisticated security system, including a USB token, and the use of advanced security services. Whenever you submit or modify your information in MedeFile, we will send such information over the Internet using Secure Socket Layer, (“SSL”) encryption technology. The information you submit to MedeFile will be stored on a secure separate server as an additional security precaution. However, we do not warrant or represent that the information you submit to MedeFile will be protected against, loss, misuse or alteration by third parties.
We use this information to:
- Fulfill your order
- Send you an order confirmation
- Assess the needs of your business to determine suitable products
- Send you requested product or service information
- Respond to customer service requests
- Administer your account
- Respond to your questions and concerns
- Improve our Web site and marketing efforts
- Conduct research and analysis
Information Obtained from Third Parties
If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Customer Video Testimonials
We post customer testimonials videos on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial.
Disclosure of your information
MedeFile may provide information about you that does not allow you to be identified or contacted (“Aggregate Information”) to third parties. For example, we might inform third parties regarding the number of users of our site and the activities they conduct while on our site.
Except as provided in the first paragraph of this section, MedeFile will not disclose to unaffiliated companies any Personal Information that you store in MedeFile. The MedeFile service is a powerful storage tool that we hope you will use. However, please note that you are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your MedeFile password or account. It is your sole responsibility to (1) control the dissemination and use of activation codes and passwords; (2) authorize, monitor and control access to and use of your MedeFile account and password; (3) promptly inform MedeFile of any need to deactivate a password. You grant MedeFile and all other persons or entities involved in the operation of the MedeFile web site and its services the right to receive, transmit, monitor, retrieve, store and use your Personal Information, including information which may be privileged and confidential under applicable state and federal laws, in connection with the operation of MedeFile. MedeFile cannot and does not assume any responsibility or liability for any information you submit to MedeFile or your or any third parties’ use or misuse of information transmitted or received using MedeFile.
How MedeFile Handles Privacy Internally
Your Privacy Choices
When you complete Registration or your Member Profile, you may be given the option of receiving recurring informational/promotional emails or phone calls from MedeFile and/or third parties. You may choose not to receive these emails or phone calls when you provide the information or by changing your preferences within your Member Profile at any time. We ask for contact information (such as name and email address) if you wish to subscribe to various newsletters. You can remove your subscription from such newsletters very easily. When you have received a newsletter you wish to stop, click on the “reply” button in your mail program, then type in the word “UNSUBSCRIBE” in the “Subject” field and send. MedeFile Customer Service will unsubscribe you from that newsletter in two to three business days.
MEDEFILE WILL NEVER SEND EMAIL REQUESTING FOR YOUR PASSWORD, OR ANY OTHER PERSONAL INFORMATION. DO NOT RESPOND TO ANY EMAIL YOU MAY RECEIVE REQUESTING ANY PERSONAL INFORMATION FROM YOU. Any such email request should be regarded as phony and should be reported to our offices as soon as possible.
This privacy statement applies only to the MedeFile web site. The MedeFile site does contain links to other sites. Please be aware that MedeFile is not responsible for the privacy practices of other such sites. We encourage you to read the privacy statements of each and every web site that collects personal information from you.
Updating your personal information and contacting MedeFile
MedeFile has made a corporate commitment to be HIPAA compliant and is compliant to stage two of HIPAA. MedeFile will also assist our customers in becoming compliant.
We realize that privacy and security are critical to our business as well as our customers. Our HIPAA industry activities include:
- Tracking and participating in the regulatory process.
- Responding to proposed rules.
- Working with industry groups to educate our staff and others.
- Providing testimony at public hearings.
- Developing educational tools for providers.
- Developing implementation guides for us all.
We have developed a corporate infrastructure poised to implement the final regulations by providing staff education and awareness programs, designating a corporate HIPAA compliance team, and conducting business and impact analyses.
The key to privacy and security is our MedeFile corporate core values that require a commitment to excellence and service with integrity, ethics and respect to the community.
Changes in this Privacy Statement
MedeFile International, Inc.
301 Yamato Road
Boca Raton, FL 33431